Help Center
Find answers, guides, and resources to help you make the most of Synolo for your therapy practice.
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Learn the basics of setting up your Synolo account and creating your first therapy group.
- • Account setup and verification
- • Creating your first group
- • Inviting clients and team members
- • Basic navigation guide
Master group creation, member management, and therapeutic programme delivery.
- • Setting up therapy groups
- • Managing group schedules
- • Member permissions and roles
- • Programme customization
Learn how to use secure messaging, announcements, and client communication features.
- • Sending secure messages
- • Broadcasting announcements
- • Managing communication preferences
- • Message delivery tracking
Customize your account, manage billing, and configure organization settings.
- • Profile and preferences
- • Billing and subscription
- • User management
- • Integration settings
Understand our security features, privacy controls, and compliance information.
- • Data protection and privacy
- • Security best practices
- • Compliance guidelines
- • Access controls
Common issues, error messages, and step-by-step solutions.
- • Login and access issues
- • Technical troubleshooting
- • Browser compatibility
- • Performance optimization
Popular Articles
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How to create your first therapy group
Step-by-step guide to setting up a new therapy group and inviting members.
Understanding user roles and permissions
Learn about administrator, therapist, and client roles and what each can do.
Setting up secure messaging for your practice
Configure secure communication channels between therapists and clients.
Managing billing and subscription changes
How to update your subscription plan and manage billing information.
Crisis management and safety features
Important information about crisis detection and emergency protocols.