Security & Privacy by Design
Your data security and client privacy aren't just features – they're the foundation of everything we build. Learn how we protect sensitive therapy information.
Enterprise-Grade Security
Built with healthcare data protection in mind
All data is encrypted in transit and at rest using AES-256 encryption. Messages, files, and personal information are protected with industry-standard cryptography.
- • TLS 1.3 for data in transit
- • AES-256 encryption at rest
- • Regular key rotation
Role-based access control ensures only authorized users can access specific data. Multi-factor authentication adds an extra layer of security.
- • Multi-factor authentication (MFA)
- • Role-based permissions
- • Session management
Data minimization principles ensure we only collect what's necessary. Users control their data sharing preferences and can export or delete their information.
- • Minimal data collection
- • User data control
- • Right to be forgotten
Our infrastructure is hosted on certified cloud providers with 99.9% uptime SLA. Regular security audits and penetration testing ensure system integrity.
- • SOC 2 Type II certified hosting
- • Regular security audits
- • Automated backup systems
We maintain compliance with healthcare and data protection regulations across multiple jurisdictions to ensure your organization meets its obligations.
- • GDPR compliant
- • HIPAA ready
- • ISO 27001 aligned
AI-powered content screening combined with human oversight helps maintain safe spaces while respecting therapeutic confidentiality.
- • Crisis detection alerts
- • Inappropriate content filtering
- • Therapist oversight tools
Regulatory Compliance
Meeting the highest standards for healthcare data protection
Full compliance with the General Data Protection Regulation for our European users, including:
- • Lawful basis for data processing
- • Data subject rights (access, rectification, erasure)
- • Data Protection Impact Assessments
- • Breach notification procedures
- • Data Protection Officer oversight
Built to support HIPAA compliance for US healthcare organizations, featuring:
- • Administrative safeguards
- • Physical safeguards
- • Technical safeguards
- • Business Associate Agreements (BAA)
- • Audit logging and monitoring
Our Security Practices
Continuous improvement in security and privacy protection
Regular Security Audits
Third-party security assessments and penetration testing performed quarterly to identify and address potential vulnerabilities.
Employee Training
All team members undergo comprehensive security and privacy training, with regular updates on best practices and emerging threats.
Incident Response
Comprehensive incident response plan with defined procedures for security breaches, including user notification and remediation steps.
Continuous Monitoring
24/7 monitoring of our systems with automated threat detection and response capabilities to ensure rapid identification of security issues.